Microsoft Outlook 2010 Randomly Crashes When Trying to Print or View Emails on XenDesktop 7.6

Outlook has been randomly crashing for some of our users after we applied our monthly Microsoft patches with RTFHTML.DLL and ACTIVEDS.DLL error messages below when they are performing standard tasks such as viewing emails or trying to print.

OUTLOOK 2010 RTFHTML DLL ERROR

Outlook2010 ACTIVEDS DLL ERROR

Outlook has stopped working

To fix the issue, we added the following registry keys to our XenDesktop Windows 7 and Windows 2008R2 Images.

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\CtxHook

Vaule Name: ExcludedImageNames

Value Type: REG_SZ

Value Data: Outlook.exe

 

HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\CtxHook

Vaule Name: ExcludedImageNames

Value Type: REG_SZ

Value Data: Outlook.exe

 

ExcludeImageNames_Wow6432_Outlook 2010 Crash ExcludeImageNames_Outlook 2010 Crash

 

 

Share or Save this:
Share